Privacy Policy for Manabi En

Manabi En operates online tutoring platforms, interactive learning modules, and provides comprehensive educational content and support services. This policy describes how we collect, use, and share your personal information when you use our services. Your privacy is paramount to us, and we are committed to protecting it in compliance with applicable data protection laws, including GDPR.

1. Information We Collect

We collect various types of information to provide and improve our educational services. This includes:

• Personal Identification Information: Such as your name, email address, date of birth, and contact details, provided when you register for an account, enroll in a course, or contact us.
• Academic Information: Including your academic history, grades, test scores, learning progress, assignments, and study habits, to provide personalized study plans and academic advising.
• Payment Information: If you make purchases through our service, we collect payment details such as credit card numbers or other financial information. This data is processed securely by our payment processors and not stored on our servers.
• Usage Data: Information on how you access and use our online platform, including your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs.
• Device Information: Data about the device you use to access our services, such as device model, unique device identifiers, and mobile network information.
• Communication Data: Records of your communications with us, including customer support inquiries and feedback.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To Provide and Maintain Our Services: Operating our online tutoring platforms, interactive learning modules, and delivering educational content.
• For Personalization: Creating personalized study plans, delivering tailored content, and offering customized test preparation resources based on your learning needs.
• To Improve Our Services: Analyzing usage data to understand how our users interact with our platform, identify areas for improvement, and develop new features and educational tools.
• For Communication: Sending you updates, administrative messages, support and security alerts, and information about our services, workshops, or academic advising.
• For Security and Fraud Prevention: Protecting our systems and users from fraudulent activities, misuse, and unauthorized access.
• To Process Transactions: Handling payments for services and managing subscriptions.
• For Compliance: Adhering to legal obligations and regulatory requirements.

3. How We Share Your Information

We do not sell your personal data. We may share your information in the following circumstances:

• With Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, data analytics, hosting, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• With Tutors and Instructors: Information relevant to your learning progress and needs may be shared with your assigned tutors and instructors to facilitate personalized learning and academic advising.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with your explicit consent for specific purposes not otherwise covered by this policy.

4. Data Retention

Manabi En retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your data for the purposes set out in this policy, we will delete or anonymize it in accordance with our data retention policies.

5. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include encryption, access controls, and secure data storage practices. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: If we process your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the physical address provided below.

7. Third-Party Websites

Our online platform may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy

Manabi En provides educational services for students of all ages. For users under the age of 16, we obtain parental or guardian consent before collecting personal information, in compliance with applicable children's privacy regulations. We also implement additional safeguards to protect the privacy of younger users.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, your data, or our practices, please contact us by mail at:

Manabi En

3-45-12 Sugamo,

Toshima-ku,

Tokyo, 170-0002

Japan